We would just like to Thank You for your help. I had no idea what we where doing was causing all the problems, once you explained everything it just made perfect sense, and to know we can do it in a way that doesn't hurt or scare our dog (as some of the advise in the past was to do just that) makes us feel we can really help her. We have seen changes already and it has made us even more determind to keep it up and follow though for the sake of our dogs happiness. We truly love her and it was very upsetting seeing her so stressed. Now we love her even more as her true personality has really started to shine though and what a joy she is. We can not thank you enough and will recommend you to all our friends.